Frequently Asked Questions

Frequently Asked Questions

Izwe is a financial solutions company primarily offering personalloans to government and selected parastatal employees as well as secured lending products to individuals and SMEs.

Izwe is a subsidiary of the Izwe Africa Group, an international financial solutions group that operates in Ghana, Kenya and Zambia. The group’s headquarters are located in Mauritius.

Izwe was established in early 2014 and started serving customers in August 2014.

Izwe is a non-deposit taking financial institution authorised by the government of Kenya to offer unsecured check-off loans to civil servants, TSC members in all counties, as well as selected parastatals and private institutions.

Izwe has branches in the following locations: Eldoret, Embu, Kakamega, Kisii, Kisumu, Kitale, Malindi, Migori, Mombasa, Nairobi and Nakuru. To view our branch locator, click here.

You can find your nearest branch by using the Branch Locator tool.

  • A government employee number – Must be a permanent and pensionable civil servant
  • Kenya citizen
  • Three recent payslips
  • Original proof of bank account details
  • Two latest coloured passport photos
  • Original national identification card
  • TSC employees will need to submit their mandate password

There are five ways in which you can apply for a loan with Izwe:

  1. Directly at one of our branches
  2. Through our vast sales agent network
  3. Through our helpful call centre agents. Call me back
  4. By applying online
  5. Through our USSD platform dial *528#

Yes, and you need to be a permanently employed government, a TSC Member (across all 47 counties within Kenya, or through a number of payroll institutions. To find out if your institution qualifies connect with us.

Izwe offers up to KES1,500,000 with up to 120 months (10 years) to repay.

Once your loan has been approved, you can receive your money within 24 hours.

The approved loan amount will be paid to you via EFT or Postapay.

All personal loan repayments are made via a salary deduction at your employer. The repayments are automatically deducted via your payroll office. Even if you have a payroll deduction you must make sure that your instalments are pain in full, and on time. You are responsible for all arrears that should arise.

Yes, rollovers are permitted.A new loan will be issued to the borrower, but a portion of the new loan will be used to settle the outstanding amount of the current loan, with the balance being paid out to the borrower.

We offer credit life insurance with our loan products which cover death, disability, medical incapacitation and retrenchment under certain terms and conditions.

The interest rates vary depending on a number of factors. All interest rates are reflected on our pre-printed payment schedule (a sales consultant or dedicated agent can assist you with this) and on the pre-agreement that we issue to you, as per the XXX requirements.

As per our standard terms and conditions a client is entitled to settle a loan prior to the contract end date. If you would like to settle your loan early contact our call centre on +254 (0) 709 530 000 and we will generate a settlement quote for you. A settlement quote takes 7 days to prepare and is valid for 3 days.

As per the standard terms and conditions included in the Secured Loan Agreement, a borrower has a right to cancel their loan agreement within a certain period.

Yes, you may pay your instalment or arrears at any of our branches but your fixed salary deduction will continue to run until your loan is settled in full.

You are welcome to visit at Izwe branch or contact us on +254 (0) 709 530 000 to enquire about the outstanding balance of your loan or savings account.

  1. Directly at one of our branches
  2. Through our vast sales agent network
  3. Through our helpful call centre agents. Call me back
  4. By applying online
  5. Through our USSD platform dial *528#
  • Original car ownership documents
  • Proof of identification
  • A valid driver’s license
  • Two recent and original passport photos
  • Six months’ bank statements
  • Post-dated cheques for the loan term

Izwe offers up to KES3,000,000 with flexible repayment terms of up to 18 months, while you keep driving your car.

On approval you will receive access to your loan within 24 hours.

While the vehicle provides as collateral for this loan, we also assess your financial situation – these two factors combined determine the amount you can be eligible for, up to 70% of the value of your vehicle.
Note: the vehicle must be 10 years old or less, from date of manufacture in order to qualify.

The loan amount is determined by our credit criteria, your affordability as well as the valuation amount on the vehicle.

You will be required to pay a maximum of KES 3,300 which includes a valuation fee of KES 2,750 and KES550 NTSA search fee) for the valuation purpose.

The interest rates vary depending on a number of factors. The interest rate be disclosed when a sales consultant provides you with the pre-agreement, as required by the Government.

You have a contractual obligation to make equal, monthly instalments on the agreed payment date must be presented on or before the due date, without fail.

You are liable for a bounced cheque fee for every payment that bounces and Izwe will take the necessary procedures following non-payment.

Yes, you will be charged a penalty fee for unpaid instalments / arrears amounts.

Yes, you can pay off your loan earlier than expected but you must give 20 working day’s written notice to Izwe before doing so. Early settlement fees may be levied.

Since the vehicle is pledged as security for the loan, Izwe reserves the right, as a last resort, to auction the vehicle to recover the loan.